Privacy Policy

Woolyartis (“we”, “our”, or “us”) is an independent online brand dedicated to handcrafted knitted products, digital knitting patterns, and knitting kits. All products are offered exclusively through our website as part of an online-only business model. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website or services (collectively, the “Services”).

Our store is powered by Shopify, which provides the secure e-commerce infrastructure that allows us to sell physical and digital products, process payments, and manage orders globally.

By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to an individual. It does not include anonymized or de-identified information.

• Contact information: name, email address, phone number, billing and shipping address.
• Order and transaction data: products purchased (physical or digital), order history, refunds or exchanges.
• Payment information: payment method and confirmation details (payment data is securely processed by Shopify and its payment partners; we do not store full card numbers).
• Account information: login credentials, preferences, and settings if you create an account.
• Communications: messages you send to us via email, forms, or customer support.
• Device and usage data: IP address, browser type, device identifiers, pages visited, and interactions with the website.

2. How We Collect Personal Information

• Directly from you when you place an order, create an account, download digital products, or contact us.
• Automatically through cookies and similar technologies when you browse our website.
• From service providers such as Shopify, payment processors, analytics tools, and fulfillment partners.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

a. To Provide and Operate Our Store

• Process and fulfill orders
  
• Deliver physical products and provide access to digital products
  
• Manage returns, refunds, or exchanges
  
• Communicate order updates and customer service responses
  

b. To Improve and Personalize Your Experience

• Remember your preferences
  
• Recommend relevant knitting products, patterns, or kits
  
• Improve website functionality and product offerings
  

c. Marketing & Communications

• Send newsletters or promotions (only if you opt in)
  
• Notify you about new handmade collections or digital releases

You can unsubscribe at any time using the link in our emails.

d. Security & Fraud Prevention

• Protect our customers and business from fraud or misuse
  
• Maintain a safe and secure shopping environment
  

e. Legal & Compliance Purposes

• Comply with applicable laws and regulations
  
• Respond to lawful requests from authorities
  
• Enforce our Terms of Service and store policies

4. Sharing of Personal Information

We do not sell your personal information. We may share information only when necessary, including:

• With Shopify and trusted service providers (payment processing, analytics, customer support, and shipping).
• With marketing and analytics partners, where permitted by law. You may opt out of certain data sharing for targeted advertising here.
• When required to comply with legal obligations or protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze performance, and improve user experience. You can control cookie settings through your browser.

6. Relationship with Shopify

Woolyartis is hosted on Shopify Inc. Shopify processes personal information on our behalf to provide its services. Information may be transferred to servers located outside your country of residence.

Learn more about Shopify’s privacy practices: Shopify Consumer Privacy Policy | Shopify Privacy Portal

7. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Data Security and Retention

We retain personal information only as long as necessary to:

• Provide our Services
  
• Comply with legal obligations
  
• Resolve disputes and enforce agreements
  

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.

9. Your Rights

Depending on your location (including the EEA, UK, or certain U.S. states), you may have the right to:

• Access your personal information
  
• Request correction or deletion
  
• Object to or restrict certain processing
  
• Withdraw consent for marketing communications
  
• Request data portability

We honor Global Privacy Control (GPC) signals where required. Learn more at https://globalprivacycontrol.org.

10. International Data Transfers

Your personal information may be processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Information

Woolyartis
Email: support@woolyartis.com

Online business address (administrative):
4/713 Elizabeth Street, Waterloo, NSW 2017, Australia

Order fulfillment workshop:
Hanoi, Vietnam

For the purposes of applicable data protection laws, Woolyartis acts as the data controller of your personal information.